Privacy Policy

01About this policy

Build Up Capital Pty Ltd (Build Up Capital, we, us) provides property development advisory services. This policy explains how we handle personal information. We handle it in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This policy applies to clients, prospective clients, website visitors, program participants, and buyers and sellers involved in site bundles.

02What we collect

We only collect what we need to respond to you and deliver our services. Depending on how you deal with us, this may include:

Contact details: your name, email address, phone number, business or entity name, and postal address.
Enquiry details: what you tell us in our enquiry form, by email or on a call, such as the service you are interested in and where your project is up to.
Property and project information: site addresses, title and planning information, plans, quotes, build costs, sale estimates, contracts, loan offers and correspondence with builders, lenders or other parties.
Financial and entity information: your borrowing position, funding sources, ownership and trust structures, and ABN, where relevant to a feasibility, finance plan or site bundle.
Site bundle information: for buyers, the purchasing entity, contact person, expressions of interest and signed confidentiality agreements. For landowners, ownership and sale details.
Billing information: invoicing details and payment records. We do not store full card numbers.
Website information: technical data such as your IP address, browser type and the pages you request, collected by our hosting and font providers (see section 07).

Documents you send us may include personal information about other people, such as co-owners, investors, builders or lenders. Please only share it where you are entitled to, and let them know you have shared it with us where appropriate.

Sensitive information. We do not ask for sensitive information, such as health information, racial or ethnic origin, or religious beliefs. If it is needed for a particular reason, we will only collect it with your consent.

03How we collect it

We usually collect personal information directly from you. That happens when you fill in our enquiry form, email or call us, book a session, register for a program, or send us documents.

We may also collect it from third parties where you have asked or agreed. Examples are your lawyer, accountant, mortgage broker, real estate agent, builder or co-investors. We may also use public sources, such as title searches, planning registers and ASIC or ABN records, when we assess a site or a counterparty.

Dealing with us anonymously. You can ask general questions without giving your name, or by using a pseudonym. To give advice on a specific site or project, we will need to know who you are.

04Why we use it

We use personal information to:

respond to enquiries and book calls
prepare feasibilities, finance plans and other advice, and deliver retainer, support and cohort services
run site bundle processes, including qualifying buyers and managing expressions of interest and confidentiality agreements
refer you to our panel of lawyers, accountants and other consultants, where you ask us to
issue invoices, receive payments and keep business records
send you updates about our services, if you have agreed to receive them (see section 08)
meet our legal obligations, protect our legal rights, and manage complaints or disputes

We will not use your personal information for an unrelated purpose without your consent, unless the law allows it.

06Overseas disclosure

Some of our service providers store or process data outside Australia. The main ones are:

Provider	What they do	Likely locations
Formspree	Receives and forwards our website enquiry form	United States
Cloudflare	Hosts and delivers this website	Global network, including the United States
Google	Supplies the fonts used on this website	United States and other countries
Email and cloud storage providers	Store our emails and project files	Australia, United States and other countries

We take reasonable steps to choose providers with strong security and privacy commitments. We do not otherwise send your information overseas unless you ask us to, for example to share it with an investor or lender based outside Australia.

07Website, cookies and forms

This website does not use analytics, advertising or tracking cookies.

Like most websites, our hosting provider automatically logs basic technical information, such as IP addresses, browser type and the time of each request. This is used to deliver the site securely and to protect it against abuse. When your browser loads our fonts, Google receives your IP address and browser details.

When you submit our enquiry form, the details you enter are sent to us by email through Formspree. We use them only to reply to your enquiry and provide the service you ask about.

If we add analytics or other tools in the future, we will update this policy first.

08Marketing

We will only send you marketing emails or messages if you have agreed to receive them, or where the Spam Act 2003 (Cth) otherwise allows. Every marketing message includes a simple way to unsubscribe. You can also opt out at any time by emailing us.

09Storage and security

We store personal information electronically with reputable cloud providers. We protect it with reasonable steps, including:

password-protected accounts with multi-factor authentication
access limited to people who need it to do their work
confidentiality agreements for site bundle information
keeping software and devices up to date

We keep business and tax records for as long as the law requires, generally seven years. When we no longer need personal information for any lawful purpose, we take reasonable steps to destroy it or de-identify it.

10Data breaches

If personal information we hold is lost or accessed without authorisation, we will act quickly to contain the breach and assess the risk. If it is likely to result in serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC). We follow the Notifiable Data Breaches scheme when we do this.

11Automated decisions

We do not use computer programs to make decisions about you that could significantly affect your rights or interests. Our advice, feasibilities and buyer assessments are prepared and decided by people. We may use software, including spreadsheets and AI-based writing and analysis tools, to help prepare our work, but a person reviews and is responsible for every decision.

12Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Email us with your request.

We will need to confirm your identity first. We will respond within 30 days. There is no fee to make a request. If giving access involves significant work, we may charge a reasonable cost, and we will tell you before we do.

In limited cases the law allows us to refuse access or correction, for example where it would affect someone else's privacy or a legal dispute. If we refuse, we will explain why in writing and tell you how to complain.

13Complaints

If you think we have mishandled your personal information, please contact us first using the details below. Tell us what happened and how you would like it resolved. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

14Changes and contact

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

For any privacy question, request or complaint, contact our Privacy Officer:

Attention: Privacy Officer, Build Up Capital Pty Ltd
Email: info@buildupcapital.com.au
Phone: 0419 530 154
Location: Melbourne, Victoria